Contact Us
Glasgow the Caring City
Unit 12
Linn Park Industrial Estate
Drakemire Drive
Glasgow G45
Tel: 0141-634-8560
info@glasgowthecaringcity.com
Contact us to make a donation
To donate goods to Glasgow the Caring City, follow this link to send us an email
Contact us to learn more
Glasgow the Caring City stands proud of its tradition of supporting communities here in Scotland and those overseas. If you want to find out more, please signup and get our latest newsletter.
Contact us about Volunteering
Glasgow the Caring City will shortly be listing new volunteering opportunities in the areas of: Events, Fundraising, Online Media, Administration. If you like to learn more please get in touch with our volunteering department.
Contact Us to Raise Issues
Not happy with our service?
We are always happy to receive comments, feedback and suggestions, and provide a variety of means by which you can do this. We will:
- Treat complaints seriously and deal with them properly
- Resolve complaints promptly and informally whenever possible
- Learn from complaints and take action to improve our service
- Ensure that complaints are treated in confidence
What to do if you have a complaint
It is always better if you can let us know straight away. A member of staff can sort out most complaints quickly and our staff will welcome the opportunity to do this if possible. Please write to:
Glasgow the Caring City
Unit 12
Linn Park Industrial Estate
Drakemire Drive
Glasgow G45
Tel: 0141-634-8560
info@glasgowthecaringcity.com
We are open Mon - Fri 9am to 4.00pm (Bank Holidays Exc.)
What happens next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing, we will always acknowledge your complaint within 7 days, and do everything we can to resolve it with 21 days. If this is not possible, we will explain why and give a new deadline.
What if the complaint is not resolved?
If you are not happy with our response then you can get back in touch with us by writing to the General Secretary of Glasgow the Caring City. The General Secretary will review your complaint and the response will be in writing within 14 days.